Hospital Policies
Prescription Policy
Prescription Policy
Prescription Policy
Don't wait until your pet runs out of their prescription medication!
You may request a refill online, or by call and/or text. We kindly ask that you allow us 24 hour to fulfill refill requests. Our doctor's must approve requests, then our technicians fill medications in between appointments. Let us know if you would like to be contacted when your pet's refill is ready. Call us at (541) 386-6658 with any questions.
By Oregon law, a licensed veterinarian must have a valid Veterinary-Client-Patient Relationship with you and your animal in order to provide veterinary services. A valid VCPR cannot be established online, via e-mail, or over the phone. It can only be established by a veterinarian performing a physical examination of your animal within the last year and is personally acquainted with the care of the animal by virtue of a physical examination of the animal or by medically appropriate and timely visits to the premises where the animal is kept. Administrative Rules (OAR 875-015-0030 (h))
Payment Policy
Prescription Policy
Prescription Policy
The doctors and staff members of Alpine Veterinary Hospital understand that you want to do what is in the best interest of your pet. Sometimes the costs associated with these decisions can be difficult, however; veterinary businesses, such as Alpine Veterinary Hospital are not funded by any outside government agencies, non-profit organizations, or donations from the public. Collecting payment when services are provided guarantees our ability to keep the hospital stocked with appropriate medications and supplies, well equipped with necessary diagnostic tools, and staffed with an enthusiastic and passionate team of dedicated employees.
We accept the following forms of payment:
Major Credit Cards (Visa, MasterCard,Discover)
Cash, Personal Checks (With ID/Driver’s license), CareCredit (Payment Plans Available) & ScratchPay (Breaks total into equal payments.
Appointment policy
Prescription Policy
Appointment policy
As the demand for exceptional veterinary care continues to grow in our community, it remains our commitment to provide the best service and thorough medical care to meet the needs of our growing Alpine family.
To honor this commitment and provide our patients the time and availability they deserve, we ask all clients to arrive by their scheduled appointment time. This allows our team to focus on each pet, their needs, and the high quality of medicine we strive to perform each day. Please note, if you arrive 10 minutes or more past your scheduled appointment time, you may be asked to reschedule.
Thank you for your understanding as we grow together!
Emergency cases always receive top priority, which can cause the occasional appointment delay. We do our very best to see every client and patient on time.
For your convenience, we do offer drop-off appointments to our clients.
We make every effort to make our clients and patients feel at ease during their time here, some pets may be a little uneasy about new people, new surroundings and other pets. For the safety of everyone, we require you to bring your pet in on a leash or in a carrier before entering our lobby.